1. General Provisions

This Privacy Policy describes how HelpFormula ("we", "our", "service") collects, uses, and protects your personal information when you use our website and services.

By using our service, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1. Information You Provide

Name and email address when registering
Text queries for formula generation
Subscription and payment information (processed through Paddle)

2.2. Automatically Collected Information

IP address and browser data
Service usage information (requests, usage time)
Cookies and similar technologies

3. How We Use Information

We use the collected information to:

Provide and improve our services
Generate formulas based on your queries
Process payments and manage subscriptions
Communicate with you about the service
Protect against fraud and abuse
Comply with legal obligations

4. Data Protection

We do not store the contents of your Excel or Google Sheets spreadsheets. We only process text queries that you enter for formula generation.

Your data is transmitted to the OpenAI API for formula generation. According to OpenAI's policy, your data is not used for model training and is not stored by OpenAI for these purposes.

We implement modern security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

5. Sharing Information with Third Parties

We may share information with:

OpenAI - for formula generation (text queries only)
Paddle - for payment processing (email, subscription information)
Service Providers - hosting, analytics (only necessary information)

We do not sell or transfer your personal information to third parties for their marketing purposes.

6. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Delete your account and data
Withdraw consent for data processing
File a complaint with a supervisory authority

If you are located in the European Economic Area (EEA), you have rights under the GDPR, including the right to access, rectify, erase, restrict, or object to the processing of your personal data, as well as the right to data portability.

7. Cookies

We use cookies to ensure the service functions properly, maintain sessions, and improve user experience.

We use the following types of cookies:

Essential cookies - Required for authentication, session management, and core service functionality
Analytics cookies - Used to analyze service usage and improve our service quality

You can configure your browser to refuse cookies, but this may limit the service's functionality.

8. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on the website.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: [email protected]
Contact Page